Hotline & Shelter Manager

  • City Union Mission
  • Kansas City, MO, USA
  • Sep 12, 2018
Undergrad Work Study (interns with no Bachelor's degree) Working Directly with Children or Youth Working Directly with Adults Support or Office Work (grant writing, admin, graphics/web)

Internship Description

Hotline & Shelter Manager is needed to meet the informational needs of all callers during non-business hours especially with ministry to homeless persons seeking shelter.
Duties include:
  • To help provide a safe environment for staff, clients, and guests.
  • To monitor building activities from the Security Booth.
  • Answer Hotline for the Homeless phone calls. (priority for phone calls).
  • Answer Family Center and Main switchboard, transferring phone calls, and screening shelter callers for specific needs. Take phone messages as needed.
  • Make reservations for callers on the Hotline for the Homeless, utilizing the MAAC Link system.
  • Check in emergency overnight clients into overflow/hospitality room or room as needed, including necessary client paperwork.
  • Set up the Rainbow Room to accommodate emergency overnight guests as needed, including necessary client paperwork.
  • Do walk-around security checks of building.
  • Answer client questions. Give referrals as needed.
  • Contact shelters for daily space and update.
  • Operate and observe video screens and controls.
  • Operate electronic doors at Family Center and New Life Center. Operate walk-through metal detector and respond appropriately.
  • Watch security monitoring equipment, recording observations.
  • Operate arm & disarm alarm systems.
  • Operate and communicate with clients and staff through the Ai-phone intercom system and telephone
  • paging system.
  • Write a shift activity report detailing the events and observations during work shift.
  • Receive donations and write GIK receipts for donors.
  • Seek to exemplify Jesus Christ daily and be prepared to share the Gospel as opportunities arise.
  • Communicate all concerns with clients to the shelter manager on duty.
  • Complete miscellaneous projects as may be assigned.

All interns are expected to work the 29 hours per week required for the Bachelor's program, or 35 hours if in the Master's, in addition to taking at least one class per term with City Vision University.